Effective date: August 17, 2026
These Terms and Conditions govern use of the EPiK Family Portal and its email and text-notification program. By using the portal, you agree to these terms.
Purpose of the portal
The portal allows authorized family representatives and participating funeral homes to submit memorial-program information and photographs, receive proofs, request corrections, approve proofs, and coordinate production with EPiK Programs.
Authority and accurate information
You represent that you are authorized to submit the information, photographs, documents, and instructions you provide. You are responsible for their accuracy and for obtaining any necessary permission to use submitted material. Do not submit unlawful, infringing, harmful, or unauthorized content.
Review and approval
AI-assisted formatting, proofreading, and organization may be used to prepare draft program copy. These tools can make mistakes and do not verify facts. The family and funeral home must carefully review all names, dates, relationships, photographs, service information, spelling, and program content. Final approval means the proof has been reviewed and authorized for printing.
Form changes and photographs
Families may add missing photographs through My Family Portal. Changes to written information require approval from EPiK or the assigned funeral home. Approved editing access is time-limited and closes after the revised form is submitted. Original submissions and revision records may be preserved for production history.
EPiK Programs SMS notification program
Program name: EPiK Programs Family Portal Notifications.
Families who choose email-and-text updates may receive service-related messages confirming receipt of an intake, requesting missing information or photographs, providing portal access, and announcing that a program proof is ready. Message frequency varies according to the case. Message and data rates may apply.
Reply STOP to cancel text messages. Reply HELP for assistance, call 754-551-1366, or email epikprograms@gmail.com. Consent to receive text messages is not a condition of purchase. Choosing email-only does not prevent submission of the family form. Carriers are not liable for delayed or undelivered messages.
Email communications
Families who provide an email address may receive service-related messages concerning their submission, portal access, missing information, proof availability, requested changes, and approval status.
Portal access and security
Keep portal passcodes private and use the portal only for the case to which access was granted. Notify EPiK promptly if you believe a passcode or account has been misused. EPiK may restrict access to protect families, funeral homes, or the service.
Availability
We work to keep the portal available, but uninterrupted or error-free operation is not guaranteed. Delivery of email or text messages may be delayed or prevented by carriers, providers, network conditions, filtering, incorrect contact information, or events outside EPiK’s control.
Limitation
To the extent permitted by law, EPiK is not responsible for losses caused by inaccurate family-submitted information, unauthorized submissions, carrier or provider delays, or a family’s approval of an incorrect proof. Nothing in these terms excludes rights that cannot legally be waived.
Privacy
Use of personal information is described in the EPiK Programs Privacy Policy.
Changes to these terms
We may update these terms as the portal or applicable requirements change. Continued use after an update is subject to the revised terms.
Contact
EPiK Programs
Email: epikprograms@gmail.com
Phone: 754-551-1366